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Last Updated: October 8, 2025

At Zentarys, we stand behind the quality of our premium skin, body, and hair care products, including our FDA Approved Zentarys Trimmer and Selfnamed-sourced grooming essentials. Our 30-day return policy is designed to ensure your satisfaction with a hassle-free process for USA customers. Please review the details below for eligibility, procedures, and exceptions.

1. Eligibility for Returns

We accept returns for eligible products under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of delivery.
  • Condition: Products must be unopened, unused, and in their original packaging (e.g., Zentarys Recovery Serum, Beard Zen Oil, or devices).
  • Proof of Purchase: A valid order number (provided via Cartpanda checkout) is required.
  • Location: Returns are accepted for USA orders only, processed through our partners CJDropshipping and Selfnamed.

2. Non-Returnable Items

For hygiene and safety reasons, per FDA regulations, the following items cannot be returned:

  • Opened or used skin, body, or hair care products (e.g., BodyShield Lotion, Hair Zen Oil).
  • Gift cards or digital products.
  • Items purchased during a sale or promotional event (e.g., discounted bundles).
  • Customized or personalized products (e.g., engraved grooming kits).

3. How to Initiate a Return

To return an eligible product, follow these steps:

  • Contact Us: Email support@zentarys.com with your order number, product details, and reason for return.
  • Receive a Return Label: We’ll provide a prepaid USA shipping label via CJDropshipping or Selfnamed, typically within 2-3 business days.
  • Package the Item: Securely pack the unopened product in its original packaging, including any manuals or accessories (e.g., for the Zentarys Trimmer).
  • Ship the Return: Drop off the package at a designated carrier location using the provided label.

4. Refund Process

Once we receive and inspect your return:

  • Inspection: We verify the product’s condition (unopened, unused) within 3-5 business days of receipt.
  • Refund Issuance: Refunds are processed to the original payment method via Cartpanda within 7-10 business days.
  • Refund Amount: Includes the product price, excluding original shipping fees unless the return is due to our error (e.g., defective item).
  • Notification: You’ll receive an email confirmation once the refund is issued.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product (e.g., a malfunctioning trimmer or wrong serum):

  • Contact Us: Report the issue within 48 hours of delivery via support@zentarys.com, including photos and order details.
  • Replacement or Refund: We’ll provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.
  • Certified Quality: All replacements meet Leaping Bunny, Vegan, and Clean at Sephora standards, ensuring safe, hypoallergenic grooming.

6. Return Shipping Costs

We cover return shipping for:

  • Damaged, defective, or incorrect items.
  • Orders with errors on our part (e.g., wrong product shipped).

For customer-initiated returns (e.g., change of mind), the prepaid label is provided, but the original shipping fee is non-refunded.

7. Product Standards and Safety

Our products, sourced from Selfnamed, adhere to strict quality standards:

  • Certifications: Leaping Bunny Certified (cruelty-free), Vegan Certified, Clean at Sephora (free from over 2,700 harmful ingredients), Dermatologist Tested, and FDA Approved.
  • Patch Testing: We recommend patch testing skin/body/hair products to avoid irritation, as individual sensitivities vary.
  • Hygiene: Opened products cannot be returned due to FDA hygiene regulations, ensuring safety for all customers.

8. International Returns

Zentarys currently ships to the USA only. If you’re accessing our site from outside the USA, please note that returns are not accepted for international orders at this time.

9. Disputes and Resolutions

If you’re unsatisfied with our return process:

  • Contact support@zentarys.com for escalation.
  • We aim to resolve issues within 5 business days, prioritizing your grooming experience.
  • Disputes are governed by California law, per our Terms and Conditions.

10. Updates to This Policy

We may update this Returns Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised “Last Updated” date.

11. Contact Us

For return requests or questions, reach out to:

Thank you for trusting Zentarys for your premium skin, body, and hair care needs. We’re here to ensure a seamless return experience.

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