Free shipping on orders over $80

Last Updated: October 8, 2025

Zentarys is dedicated to delivering your premium skin, body, and hair care products, including our FDA Approved Zentarys Trimmer and Selfnamed-sourced grooming essentials, quickly and reliably across the USA. This Shipping Policy outlines our shipping options, costs, delivery times, and processes to ensure a seamless experience for our USA customers.

1. Shipping Locations

Zentarys currently ships exclusively to addresses within the United States, including all 50 states and Washington, D.C. We do not ship to international destinations, PO Boxes, or APO/FPO addresses at this time.

2. Shipping Options and Costs

We offer the following shipping options for your convenience:

  • Free Standard Shipping: Free on orders over $50 (5-7 business days).
  • Standard Shipping: $5.99 flat rate (5-7 business days).
  • Expedited Shipping: $12.99 flat rate (2-3 business days).

All prices are in USD and exclude applicable taxes, which will be calculated at checkout via Cartpanda’s secure international gateway.

3. Order Processing

We strive to process and ship your order promptly:

  • Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and USA holidays.
  • Fulfillment: Orders are fulfilled by our trusted partners, CJDropshipping and Selfnamed, ensuring high-quality handling of our Leaping Bunny Certified and Vegan Certified products.
  • Order Confirmation: You’ll receive an email confirmation with your order details upon purchase.

4. Tracking Your Order

Once your order ships:

  • Tracking Number: A tracking number will be emailed to you, allowing you to monitor your package via the carrier’s website (e.g., USPS, FedEx, or UPS, depending on CJDropshipping’s selection).
  • Delivery Updates: Check your order status in your Zentarys account or contact support@zentarys.com for assistance.

5. Delivery Times

Estimated delivery times after processing:

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.

Times may vary due to weather, holidays, or carrier delays. Zentarys is not responsible for delays outside our control but will work to resolve issues promptly.

6. Lost or Delayed Shipments

If your order is lost or delayed:

  • Contact Us: Email support@zentarys.com within 14 days of the estimated delivery date, including your order number.
  • Investigation: We’ll work with CJDropshipping to locate your package or issue a replacement/refund, per our Returns Policy.
  • Resolution Time: Most issues are resolved within 5-7 business days.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect product (e.g., wrong serum or defective trimmer):

  • Report Within 48 Hours: Contact support@zentarys.com with photos and order details.
  • Resolution: We’ll provide a prepaid return label and either replace the item (with Clean at Sephora certified products) or issue a full refund, including shipping costs.

8. Product Standards and Safety

Our products meet rigorous standards to ensure your safety:

  • Certifications: Sourced from Selfnamed, our products are Leaping Bunny Certified (cruelty-free), Vegan Certified, Clean at Sephora (free from over 2,700 harmful ingredients), Dermatologist Tested, and FDA Approved.
  • Packaging: Secure, eco-friendly packaging to protect your skin, body, and hair care products during transit.
  • Patch Testing: We recommend patch testing skin/body/hair products to ensure compatibility, as individual sensitivities vary.

9. Taxes and Duties

Applicable sales taxes are calculated at checkout based on your shipping address. Zentarys is not responsible for additional fees imposed by carriers or local regulations after checkout.

10. Shipping Restrictions

Certain products (e.g., aerosol-based hair care items) may have shipping restrictions due to carrier regulations. We’ll notify you at checkout if an item cannot be shipped to your address.

11. Address Accuracy

You are responsible for providing a correct shipping address. Zentarys is not liable for delays or losses due to incorrect or incomplete addresses provided at checkout via Cartpanda.

12. Updates to This Policy

We may update this Shipping Policy to reflect changes in our practices or carrier policies. Updates will be posted here with a revised “Last Updated” date.

13. Contact Us

For shipping inquiries or support, reach out to:

Thank you for choosing Zentarys for your premium grooming needs. We’re committed to delivering your skin, body, and hair care essentials with care and precision.

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